Frequently Asked Questions
Bottle (cup): Scratch-resistant and dishwasher-safe tritan acrylic.
Base (motor): BPA-free plastic and silicone. The base is NOT dishwasher safe.
Our portable blenders are designed for easy cleaning. The bottle cup, lid, and under-cap are all (3) dishwasher safe. The blender base (motor) is NOT dishwasher safe.
No. In case you were looking to remove them to wash them thoroughly, we recommend using a larger brush with which you’ll be able to do so while keeping you and your HESTIA’s blender base safe.
You can blend a wide range of ingredients, including fruits, vegetables, ice, and various liquids like water, juice, or milk. Please avoid blending highly-carbonated mixtures as these can create pressure buildup in the blender. Be sure not to overload the blender beyond its capacity, as indicated in the user manual.
It's not recommended to blend extremely hot liquids as they can create pressure buildup in the blender. Allow hot liquids to cool to a safe temperature before blending.
Yes, your HESTIA bottle is suitable for crushing ice! Its strong motor is great for making smoothies, shakes, and more. You can always do a second or a third blending cycle if you want your mixture increasingly smooth.
The battery life lasts approximately up to 45 cycles! One of the best things about your HESTIA bottle is its 6000 mAh battery capacity. The battery life will depend on the consistency of your drinks since some will be tougher to blend than others, but again, up to 45 blends per charge.
Our portable blender comes with a 1 year warranty that covers manufacturing defects and malfunctions.
We try to make your life as easy as possible, especially if you’re having issues with your HESTIA bottle. We don’t ask you to “register” your warranty, but we do ask you to keep your online receipt and order number.
This is how we’ll be able to tell if your bottle is still under your 1-year warranty.
Our warranty covers manufacturing defects and malfunctions. It does not cover damage resulting from misuse, accidents, or normal wear and tear. As part of our inspection process, we will ask you to send a video and/or photos for us to virtually assess the conditions of your HESTIA bottle. Once our technicians approve this case as a defect of malfunction from manufacturing, we will reach out to replace your HESTIA bottle.
If you encounter any issues unrelated to misuse, accidents, or normal wear and tear, please contact us at support@feelhestia.com with ”WARRANTY CLAIM” as your email subject line and containing the following information:
We will acknowledge the receipt of your claim within 2 business days and will promptly contact you once we've made a determination regarding your claim. Further steps will be provided.
Currently, we do not offer extended warranty options, but we are continuously evaluating ways to enhance our support offerings.
You can reach our customer support team via email at support@feelhestia.com. We're here to assist you with any questions or concerns beyond warranty claims.
Once payment is confirmed, orders are typically prepared for shipment on the same day during our fulfillment center's working hours, which are Monday to Friday from 9 AM to 5 PM PT. Outside of those hours, it will be processed the following business day.
Yes! we're currently in Mexico with plans to continue to expand internationally. Join our newsletter so you’re the first to know when we arrive in your home country.
You will receive an email or text with the tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery.
HESTIA has a 14-day return policy, allowing you to return your order for a full refund within 14 days of receiving it. Any claims regarding product delivery issues must also be made within 14 days of receiving the product.
To accept the return, the product(s) must comply with our returns policy:
Returns should be sent to our returns and fulfillment center at the following address:
Attn: ShipBots - Hestia Returns
Address: 1725 Rosecrans Ave, Gardena, CA 90249
As a small business, we kindly ask our valued customers to cover the return shipping fees. Once we receive your package, we will issue a refund to your original payment method for the cost of your order.
To initiate a return, please follow these steps:
At this time, we do not offer exchanges between color variations. Instead, we recommend following the return process outlined above and placing a new order with the desired color.
Our reforestation partner – One Tree Planted – is a non-profit organization.
One Tree Planed is a public 501(c)(3) charity with tax ID# 46-4664562 that works towards planting trees, conserving forests, and mitigating climate change.
Since 2014, they have planted over 92.7 million trees in more than 80 countries across the globe. In 2022 alone, they more than doubled their impact from 2021 - with 52.7 million trees! Read 2022 report here.
We proudly donate 5% of our monthly profits to our partner, One Tree Planted. They assess and allocate funds to regions and projects in most need. By pooling donations for each project, they enable reforestation collaborators to cover the costs required to plant trees.
Your support directly contributes to the restoration of our beautiful American forests.
We love to hear that you care about our forests as much as we do. You can find detailed information about the reforestation projects we currently support here. We also try to update our HESTIA socials with news and updates related to our contributions.
Currently, we have decided with One Tree Planted to distribute our contributions across various reforestation projects in the United States. They assess and allocate funds to regions and projects in most need. While you cannot select a specific project for your purchase, your support directly contributes to the restoration of our beautiful American forests.
We are working on implementing a tracking system to show the collective impact of our customers' purchases on reforestation. Stay tuned for updates on this feature.
We really love to hear this! To get involved or support our reforestation initiatives directly, you can make additional donations or explore volunteer opportunities through One Tree Planted. You can find more information on their website.
Absolutely, we strongly recommend recycling it if your old blender is no longer functional and you were thinking of throwing it out. You can visit the earth911 website to locate an electronics and small appliance recycling center in your vicinity. Simply search for "Small appliance" in the search bar along with your zip code. Visit search.earth911.com to find the nearest recycling center.